At By The Tyne Fitness, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.bythetynefitness.com, book services, become a site member, or access our resources.

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We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Our contact details

 

By The Tyne Fitness

Telephone: 0795011157

Email: info@bythetynefitness.com

Website: www.bythetynefitness.com

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What information we collect, use, and why.

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We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Health information (including dietary requirements, allergies and health conditions)

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

• Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Marketing preferences

 

We also collect or use the following information for the operation of customer accounts and guarantees:

• Health information

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Location data

• Website and app user journey information

• Records of consent, where appropriate

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How We Use Your Information.

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We use your data to:

• Create and manage your account.

• Provide access to the training hubs, resources, and services.

• Process bookings and payments.

• Send service-related notifications (including booking reminders).

• Improve our website, services, and user experience.

• Send you relevant updates, newsletters, or promotions (only with your consent).

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Payments.

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All payment transactions are processed securely via trusted third-party providers (e.g. Wix Payments, Stripe, Paypal).

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We do not store credit or debit card details.

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Payment providers may collect your payment details subject to their own privacy policies.

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Cookies​ and Tracking Technologies.

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We collect cookies on the website as outlined below:

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Essential Cookies:

These cookies enable core functionality such as security, network management, and to provide you with access to features such as your profile and purchases, member-only resources, and other website areas (e.g. logins, bookings). You may disable these these by changing your browser settings, but this may affect how the website functions.

 

Marketing, Analytics & Other Cookies:

We recommend enabling these cookies to give you a more personalised experience. Our site uses tools, such as cookies, to understand how you use our services, navigator our website and to improve both your experience and for marketing purposes.

 

Please refer to our Cookie Policy for more information. You can change your Cookies Settings at any time.

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Lawful Basis for Processing.

 

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

 

Where we get personal information from

• People directly

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Data Security.

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We implement appropriate security measures to protect your personal data from unauthorised access, loss, miss-use, or disclosure.

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However, no website or transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

Data Retention.

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We retain your information:

• For as long as you have an active membership or booking.

• As necessary to comply with legal, tax, or accounting requirements.

• You can request deletion of your account or personal data at any time (see your rights).

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We will retain client information for the minimum time period required. Our data retention periods are as follows;

 

Type of Client information:

• General client information - 12 months from last activity.

• Client health information - 4 years from last activity.

• Financial transactions, invoices, and supplier details - 6 years from last acitivity.

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Sharing Your Information.

 

We do not sell your data.

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We may share your information with:

• Service Providers (e.g. Wix, payment processors like stripe or Paypal, Google Analytics).

• Professional Advisers (e.g. legal, accounting).

• Government authorities if legally required.

• Emergency services (where necessary).

 

International Transfers.

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We host data primarily in the UK or European Economic Area (EEA).

 

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

 

Your data protection rights.

 

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You  also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain.

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Changes to This Privacy Policy.

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We may update this policy to reflect changes in laws, regulations, or practices. We will notify you of any significant changes by posting a notice on our website.

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Contact Us.

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If you have any questions or concerns about this policy or how we handle your data, please contact:

By The Tyne Fitness

Email: info@bythetynefitness.com

Website: www.bythetynefitness.com

 

 

This policy was last updated: 12 May 2024