Privacy Policy.
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Telephone: 07950111577
Email: info@bythetynefitness.com
What information we collect, use, and why.
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Health information (including dietary requirements, allergies and health conditions)
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
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Health information
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Marketing preferences
We also collect or use the following information for the operation of customer accounts and guarantees:
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Health information
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Location data
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Website and app user journey information
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Records of consent, where appropriate
Cookies
We collect cookies on the website as outlined below:
Essential Cookies:
These cookies enable core functionality such as security, network management, and to provide you with access to features such as your profile and purchases, member-only resources, and other website areas. You may disable these these by changing your browser settings, but this may affect how the website functions.
Marketing, Analytics & Other Cookies:
We recommend enabling these cookies to give you a more personalised experience. Our site uses tools, such as cookies, to understand how you use our services, navigator our website and to improve both your experience and for marketing purposes.
You can change your Cookies Settings at any time.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
Where we get personal information from
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People directly
How long we keep information
We will retain client information for the minimum time period required. Our data retention periods are as follows;
Type of Client information:
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General client information - 12 months from last activity.
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Client health information - 4 years from last activity.
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Financial transactions, invoices, and supplier details - 6 years from last acitivity.
Who we share information with
Other organisations
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Emergency services (where necessary)
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Other relevant third parties:
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Wix - Website Host Provider
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Google Analytics
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Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint